Shipping Policy

Haven & Heart Baby – Shipping Policy

At Haven & Heart Baby, we are committed to delivering your order with care, transparency, and reliability. Below you’ll find all the information regarding our shipping process.

1. Shipping Method and Delivery Times

We offer Free Standard Shipping on eligible orders.

  • Orders are processed and dispatched within 3–6 business days after payment confirmation

  • Estimated delivery time to the United States: 6–11 business days after dispatch

  • Delivery times to other countries may vary depending on the destination

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, holidays, or periods of high seasonal demand.

2. Tracking Information

Every order includes a tracking number, allowing you to follow your shipment every step of the way.

  • Tracking details are sent to the email address provided at checkout

  • Please allow a few business days after dispatch for tracking updates to appear in the carrier’s system

3. Customs Duties and Import Taxes

  • Orders shipped within the United States are generally not subject to import duties under standard de minimis thresholds

  • For international orders, customs duties, import taxes, or handling fees may apply according to local regulations

These charges are the customer’s responsibility and are not included in the product price or shipping cost.

4. Multiple Shipments

If your order contains multiple items, products may be shipped separately.

  • Each shipment will receive its own tracking number

  • You will be notified by email as each package is dispatched

5. Address Accuracy and Delivery Attempts

Please ensure that your shipping address is complete and accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may require payment of a new shipping fee for reshipment

  • If delivery attempts fail due to customer unavailability, the package may be held at a local pickup location

  • Unclaimed packages returned to the sender may require a new shipping arrangement

6. Damaged or Lost Packages

If your package arrives visibly damaged, please refuse delivery when possible and contact us immediately.

While Haven & Heart Baby is not responsible for items damaged or lost during transit, we will gladly assist you in opening a claim with the carrier when applicable.

7. Customer Support

For any questions related to shipping or delivery, please contact us:

📧 havenheartbaby@gmail.com

We’re here to make sure your experience with Haven & Heart Baby is calm, reliable, and worry-free