Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How do I place an order?
To make a purchase, simply visit our website at www.havenheartbaby.com, browse our collections, select the items you love, and proceed to checkout by following the on-screen instructions.
2. Do you have a physical store?
At the moment, Haven & Heart Baby operates exclusively online. All purchases are made through our official website: www.havenheartbaby.com
3. How long does delivery take?
Our average delivery time is 5 to 20 business days after shipping, depending on your location and local delivery conditions.
4. Do you ship to my region?
We ship to most regions internationally. You can confirm shipping availability and estimated delivery times directly on our website during checkout.
5. What payment methods do you accept?
We accept secure payments via credit card and other payment methods displayed at checkout, depending on your region.
6. Can I pay in installments?
Installment payments are available only for credit card purchases, subject to your card provider’s terms.
7. Can I request a new payment link if I didn’t complete my order?
Yes. If your payment was not completed, you may request a new payment link by contacting our Customer Support team. We’ll be happy to assist you.
8. Where do your products come from?
Our products are carefully sourced from trusted suppliers located in regions such as China, the Netherlands, and the United Kingdom, ensuring quality and safety standards.
9. Can I pick up my order in person?
No. All orders are delivered through our logistics partners and cannot be collected in person.
10. Can I change my order or delivery address after purchase?
Once an order has been processed, we are unable to modify items, quantities, or delivery addresses. Please review all details carefully before completing your purchase.
11. Do your products include a warranty?
Yes. All products include a 7-day warranty, in accordance with applicable consumer protection regulations.
For more details, please review our Return & Refund Policy.
12. I ordered multiple items but received only part of my order. Is this normal?
Yes, this can happen. Some items may be shipped separately if they come from different suppliers.
In such cases, you will receive separate tracking numbers for each shipment.
13. What if my delivery is delayed?
Delivery delays can occasionally occur due to customs processing, carrier issues, or high seasonal demand.
Don’t worry — we monitor your shipment and will support you until your order is delivered.
14. I still need help. What should I do?
If you need further assistance, please contact us by email:
If you already have an order, please include your order number in your message so we can assist you more quickly.
Warm regards,
Haven & Heart Baby – Customer Support Team